PRIVACY POLICY
The Palghat Co-operative Urban Bank Ltd.
1. Introduction
The Palghat Co-operative Urban Bank Ltd. (“the Bank”, “we”, “our” or “us”) is committed to protecting the privacy and confidentiality of its customers’ personal and financial information. This Privacy Policy explains how the Bank collects, uses, processes, stores, protects and shares information in connection with its banking services, mobile banking application, website and other digital banking facilities.
By using the Bank’s services, customers acknowledge that their information may be processed for the purposes described in this policy, subject to applicable law and consent requirements.
2. Information We Collect
Depending on the services used, the Bank may collect the following information:
- Personal information: Name, address, mobile number, email address and date of birth.
- KYC information: Identity and address proof, PAN and other documents required under applicable KYC regulations.
- Financial information: Bank account details, transaction records, payment details, loan information and other banking-related data.
- Device and technical information: Device model, operating system, application version, IP address, diagnostic logs and security-related information, where applicable.
- Service-related information: Customer requests, complaints, feedback and communications with the Bank.
The Bank collects only information that is necessary for legitimate banking, operational, security or legal purposes.
3. Purpose of Collection and Use
The Bank may use customer information to:
- Open, maintain and operate bank accounts.
- Provide mobile banking, UPI, fund transfers and other digital banking services.
- Verify customer identity and comply with KYC, AML and other regulatory requirements.
- Process transactions and send transaction alerts and service notifications.
- Detect, prevent and investigate fraud, cyber incidents and unauthorised transactions.
- Respond to customer requests, complaints and disputes.
- Improve banking services, application performance and security.
- Comply with applicable laws, court orders and directions from competent authorities.
4. Sharing of Information
The Bank does not sell customers’ personal information.
Information may be shared, where necessary and legally permitted, with:
- Authorised CBS, technology and digital banking service providers.
- Payment networks, payment service providers and participating banks for transaction processing.
- Regulators, statutory authorities, law enforcement agencies and courts where required by law.
- Auditors, professional advisers and other authorised service providers subject to appropriate confidentiality and security safeguards.
The Bank will limit such sharing to the relevant purpose and applicable legal requirements.
5. Data Security and Confidentiality
The Bank implements appropriate technical, organisational and access-control measures to protect customer information against unauthorised access, disclosure, alteration, loss or misuse.
Access to customer information is restricted to authorised personnel and service providers on a need-to-know basis, subject to applicable controls.
Customers should never share their passwords, PINs, OTPs or other confidential banking credentials with anyone, including persons claiming to represent the Bank.
6. Data Storage and Retention
Customer information will be retained only for as long as necessary for the purposes for which it was collected, or for the period required under applicable laws, RBI directions, record-retention requirements and legitimate dispute-resolution needs.
When information is no longer required, it will be securely deleted, destroyed or anonymised, subject to applicable legal and regulatory obligations.
7. Mobile Application Permissions
The Bank’s mobile banking application may request access to certain device features or information where necessary to provide specific services, authenticate users, protect transactions or maintain application security.
The purpose of each permission will depend on the application’s actual functionality. The Bank will not claim to access device information or features that the application does not use.
Customers may review and manage application permissions through their device settings. Restricting certain permissions may affect the availability of some features.
8. Disclosure to Third Parties
Third-party websites, applications and services accessed through the Bank’s digital channels may operate under their own privacy policies. Customers should review those policies before providing information.
The Bank will take appropriate steps to ensure that service providers handling customer information are subject to applicable contractual, confidentiality, security and regulatory requirements.
9. Customer Rights and Requests
Subject to applicable law and regulatory requirements, customers may request access to, correction of or updating of their personal information, and may raise concerns regarding its processing.
Customers may contact the Bank to submit privacy-related requests or complaints. Requests will be reviewed and addressed in accordance with applicable laws and record-retention obligations.
Where the mobile application supports account creation, customers should be provided with an appropriate process for requesting account deletion and deletion of associated data, subject to mandatory banking and legal retention requirements.
10. Children's Privacy
The Bank’s banking services are primarily intended for eligible customers under applicable banking laws. Where information relating to children is processed, the Bank will follow the applicable legal requirements and safeguards.
11. Changes to This Privacy Policy
The Bank may revise this Privacy Policy from time to time to reflect changes in its services, technology, operational practices or applicable laws and regulations.
The updated policy will be published on the Bank’s official website and/or made available through its mobile banking application, as applicable.
12. Contact Information
For privacy-related queries, requests or complaints, customers may contact:
The Palghat Co-operative Urban Bank Ltd.
Address: Court Road, Sultanpet, Palakkad 678001
Email: pgturban@palghaturban.bank.in
Telephone: 04912531517, 9188520500
Website: www.palghaturban.bank.in
Customers may use the above contact details to raise concerns regarding the collection, use, disclosure or protection of their personal information.
The Palghat Co-operative Urban Bank Ltd.
Protecting Customer Privacy and Maintaining Trust